Career Opportunities with Momofuku

 

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Reservationist

Office: Majordomo

Momofuku Reservationists are the first interaction with guests.  Reservationists are expected to give service that is knowledgeable, approachable, efficient, energetic, and thoughtful while upholding company standards and values. They are required to be welcoming and to leave the guest with the best impression of our team.  

Responsibilities

  • Answer the phones and help guests with making reservations or answering questions.
  • Daily reservation upkeep and maintenance (including confirmation calls)
  • Understanding of OpenTable/reservation system
  • Understanding the flow of reservations/large group dining/private events to be able to accommodate guest reservation requests
  • Communicate any restrictions or rules to guests
  • Friendly phone communications for guests seeking reservations, answers to questions, or takeout
  • Can accurately identify PXs and regulars calling in and accommodating and making notes
  • Actively involved in communicating guest needs and issues to management
  • Knowledge of North Spring and Momofuku FAQs
  • Adhere to all company service standards and protocols, as well as grooming and dress code standard

Skills and Requirements

  • Minimum 1 year working with phones in an office environment or working with reservation system
  • Excellent communication and interpersonal skills
  • Must possess exceptional work ethic, strong sense of hospitality, and a collaborative attitude
  • Ability to work in an organized and professional manner
  • Able to work in a standing/walking position for long periods of time
  • Ability to demonstrate quick thinking and adaptability in a constantly changing environment
  • Receptive to constructive criticism and performance feedback

Physical Demands

  • The physical demands for this position are seeing, hearing, speaking, reaching, occasionally lifting up to 25 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Momofuku reserves the right to add or delete duties and responsibilities at the discretion of Momofuku or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Momofuku is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

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